Warranty Request

After more than 60 years of building homes Thompson Homes is committed to customer satisfaction and we are justifiably proud of your new home and feel our emphasis on quality will provide you a home of increasing value and enjoyment through the years. We will go the extra mile for you, ensuring that all facets of your new-home experience meet the expectations of Thompson Homes and you, our valued customer.

We stand behind the workmanship of every home we build. Thompson Homes 100% Satisfied Pledge program represents the rigorous standards of customer satisfaction practiced throughout the company. We have achieved extraordinary homeowner loyalty with satisfaction index scores among the highest in company history, while outstanding warranty claims remain low. The Thompson Home 100% Satisfied Pledge problem-solving policy involves making great effort to resolve homeowner concerns easily, efficiently and effectively. It is our goal to resolve warranty issues within a week.

Service requests sent via email will be checked Monday thru Friday during normal business hours. For all emergency requests, those causing imminent danger to persons or property, please contact emergency service personnel (e.g., fire department) or your local utility provider company.

Emergency, as defined by our Warranty, includes the following:

• Total loss of heat when the outside temperature is below 45 degrees.
• Total loss of air conditioning when the outside temperature is above 85 degrees.
• Total loss of electricity. (Check with utility company prior to reporting this circumstance to Thompson Homes or electrician.)
• Plumbing leak that requires the entire water supply be shut off or total loss of water. (Again, check with your water department to be certain the problem is not a general outage in the area.)
• Gas leak. (Contact your utility company or HVAC contractor if leak is at the furnace or water heater supply lines.)
• Water heater is nonfunctional.